SHIPPING AND RETURNS

SHIPPING

 

At the moment we are using Pass the Parcel for our shipping services. You can find more information on their products and services at the following address, https://www.passtheparcel.co.nz/. Depending on order quantity and time of the day a product is ordered, we aim to have the parcel sent out the same day. In some cases this is not possible, and we will let you know via email or text. As postage in New Zealand is a Monday through Friday Service, if you order late on a Friday or on the weekend, then your item will be sent the next business day.

TRACKING

When we post the item out to you we will provide you with a tracking number, you can check the progress on the tracking by clicking on the following link, https://www.passtheparcel.co.nz/Pass/Track.

Delivery Times

As per the Pass the Parcel Website these are the estimated delivery targets,

 The Pass the Parcel service's consist of:

Local

Local, which is designed for when you have an item to be sent to someone in the same town or city as yourself and offers:

• Overnight delivery, where we aim to have the item delivered before 5pm the next working day
• A door to door service provided that the sender's address qualifies for a courier pick-up

Same Island

This is for deliveries that are in the same mainland island as you (for example Christchurch to Nelson). Our service standard for these deliveries is:

• Overnight delivery, with our target delivery time being before 5pm the next working day
• A door to door service provided that the sende's address qualifies for a courier pick-up

Different Island

This service needs to be used for delivery between islands and provides a:

• Two Day service (for example, if it is picked up on Monday, we aim to deliver by 5pm on Wednesday)
• A door to door service provided that the sender's address qualifies for a courier pick-up

Just a couple of things to note about our service standards:

• If your item is going to a rural area, delivery may take an additional 24 hours. We are also unable to get a signature for rural deliveries.
• We do our best to deliver your parcels when we say we will; but, sometimes things happen which mean we may take an extra day or so to deliver. As such, please note that we do not guarantee delivery within the above service standards. We sure do our best though.

 

 RETURNS

When a product isn’t up to scratch, the Consumer Guarantees Act gives you powerful after-sales rights.

The Act says products must be of acceptable quality, fit for purpose and match their description.

If a product has a minor fault, the retailer can choose to repair the item, replace it, or refund your money.

But if the fault is major, it’s your choice whether you opt for a replacement or refund. A major fault means a reasonable consumer wouldn't have bought the product if they'd known about the problem.

We abide by the Consumer Guarantees Act, and if you find yourself having a problem with any of our products, please contact us via Email and let us know. We strive to provide top quality products and stand out customer service at all times.