Shipping and Delivery - Next72Hours New Zealand Survival Kits, Grab Bags and Emergency Food Supplies

What Services do you use for delivery and what can we expect when we order from Next72Hours.

POST HASTE COURIERS  

Our primary service for shipping your goods is Post Haste Couriers., To date their service, along with their subsidiary of Pass the Parcel has been excellent and we have not had a parcel go missing ever. We normally use their two day courier service for inter island and next day for same island deliveries, or course this can fluctuate due to any adverse weather conditions etc. 

You can find a link to their track and trace page here, and see where your parcel is in its journey.  Their terms and conditions of service can be found at this link. It helps if we have the correct address details to begin with also, so if you are not 100% sure, then head on over to their address checker here and put your details in. If there are any delays in their service, or you want to know how they are progressing, then you can check for any delays here. 

PASS THE PARCEL SHIPPING

METHOD LOGISTICS

When will you ship my order?

Our team at Next72Hours is engaged in various volunteer roles within Emergency Services, Search and Rescue, and related fields. We strive to dispatch your package on the same day, depending on order time and size.

Orders received after 12 PM on Fridays or on weekends will likely be shipped the following Monday by Pass the Parcel. We strive to accommodate urgent orders; please contact us via email with your specific needs.

Can I track my items?

We will send your tracking number via email when your item is shipped, typically providing two emails - one from our site and one from the shipping agent. Find the tracking link at https://www.passtheparcel.co.nz/Pass/Track. For Post Haste Couriers you can go to the tracking page here.

DELIVERY TIMES | Pass The Parcel

As per the Pass the Parcel Website these are the estimated delivery targets,

The Pass the Parcel service's consist of:

Local

Local, which is designed for when you have an item to be sent to someone in the same town or city as yourself and offers:

• Overnight delivery, where we aim to have the item delivered before 5pm the next working day
• A door to door service provided that the sender's address qualifies for a courier pick-up

Same Island

This is for deliveries that are in the same mainland island as you (for example Christchurch to Nelson). Our service standard for these deliveries is:

• Overnight delivery, with our target delivery time being before 5pm the next working day
• A door to door service provided that the sende's address qualifies for a courier pick-up

Different Island

This service needs to be used for delivery between islands and provides a:

• Two Day service (for example, if it is picked up on Monday, we aim to deliver by 5pm on Wednesday)
• A door to door service provided that the sender's address qualifies for a courier pick-up

Just a couple of things to note about our service standards:

• If your item is going to a rural area, delivery may take an additional 24 hours. We are also unable to get a signature for rural deliveries.
• We do our best to deliver your parcels when we say we will; but, sometimes things happen which mean we may take an extra day or so to deliver. As such, please note that we do not guarantee delivery within the above service standards. We sure do our best though.

 RETURNS

When a product isn’t up to scratch, the Consumer Guarantees Act gives you powerful after-sales rights.

The Act says products must be of acceptable quality, fit for purpose and match their description.

If a product has a minor fault, the retailer can choose to repair the item, replace it, or refund your money.

But if the fault is major, it’s your choice whether you opt for a replacement or refund. A major fault means a reasonable consumer wouldn't have bought the product if they'd known about the problem.

We abide by the Consumer Guarantees Act, and if you find yourself having a problem with any of our products, please contact us via Email and let us know. We strive to provide top quality products and stand out customer service at all times.